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Hospital Centre for Urgent Care

Helen Butler - Tuesday, May 16, 2017

Hospital Centre for Urgent Care

  • Kerang Hospital has a taxpayer funded Urgent Care Centre (UCC) (not an emergency service). There is not a doctor in the Kerang hospital at all times.
  • The first priority for local GP doctors visiting the Kerang Hospital is to see their patients who are unwell and in the ward to ensure that their treatments are working and/or to order tests and medicines for them.
  • At the Kerang Hospital Urgent Care Centre a trained nurse determines a ‘scale of triage’ for all patients presenting. Triage rates a patient from 1-5, where 1 is very serious or life threatening, and 5 is less urgent.  Triage looks at the signs and symptoms of why the person has presented, what their temperature, blood pressure and pulse and other tests that may be required. Based on the triage assessment the trained nurse will make arrangements for how best to assist the person get the care they need.
  • Whilst the GP doctors will assist with an emergency if they are in the hospital, it is far preferable for them to see patients who are not critical in their clinics. 
  • Patients who meet with a doctor in the Kerang Hospital Urgent Care Centre will be invoiced (not bulk billed) for any consultation that occurred. 
  • What is the take home message? 
    • If you are sick, please see your GP in their clinic during business hours. 
    • If you are critically unwell please phone the ambulance and they will triage and take you to the hospital. 
    • Non-urgent presentations will often be managed by nurses including further treatment recommendations for patients at local GP clinics.
    • There is always a Doctor on call for the Kerang Hospital, who is available for critical emergencies
    • Kerang Hospital is committed to providing the community with a health care service that is understood, affordable and appropriate for their needs. 
  • Only hospitals that have a funded emergency service have doctors available all the time on site. These include hospitals at Swan Hill, Echuca, and Bendigo. The emergency service hospitals can bulk bill patients.
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